Terms Conditions

Last Updated: September 2026

Welcome to PakAutos! By accessing our website, browsing our catalog, or purchasing products from us, you explicitly agree to be bound by the following terms and conditions. Please review them carefully before placing an order.

1. Business & Contact Information

  • Store Name: PakAutos

  • Warehouse & Logistics Hub: Islamabad, Pakistan

  • Official Support Email: buywishs@gmail.com

  • Official Helpline / WhatsApp: 0343-7161055

2. Orders, Pricing & Payment Methods

  • Payment Processing: We offer Cash on Delivery (COD) nationwide across Pakistan. Prepaid options via Direct Bank Transfer, JazzCash, or Easypaisa are available upon request during order confirmation.

  • Currency: All prices displayed on our store are listed in Pakistani Rupees (PKR).

  • Order Confirmation: An order is deemed accepted once it has undergone phone or digital verification and an official confirmation notification (SMS, WhatsApp, or Email) has been issued.

  • Cancellation Window: Orders may be canceled within 12 hours of placement. Once an order has been booked, packed, or handed over to our courier partner, it cannot be canceled.

  • COD Refusal Protocol: Customers who reject or refuse delivery of a confirmed COD parcel at the doorstep without a verified, documented reason (such as visible transit tampering or severe damage to the parcel) will be permanently restricted from placing future Cash on Delivery orders across our platform.

3. Shipping & Logistics

  • Courier Partners: We dispatch shipments via established national logistics providers, including TCS, PostEx, and Trax.

  • Standard Delivery Timeline: Deliveries typically take between 2 to 5 business days following dispatch. Unavoidable transit delays may occasionally occur due to regional strikes, adverse weather, or seasonal peak volumes.

  • Delivery Charges: Shipping fees are calculated at checkout based on destination city and volumetric parcel weight.

4. Returns & Fraud Prevention Policy

To protect our inventory integrity and shield our business against fraudulent claims, PakAutos strictly enforces a verified claims protocol.

A. Mandatory Unboxing Video Clause

  • Critical Prerequisite: To qualify for any return, exchange, or replacement claim regarding missing parts, damaged goods, or incorrect models, you must record a single, continuous, and uncut unboxing video at the time of opening the parcel.

  • Visibility Standards: The camera must clearly capture the intact shipping flyer/label showing your name, tracking number, and order code before any cutting or opening begins.

  • Continuous Footage: The video must document the untampered outer seal being broken, the box being opened, and the physical contents being inspected in one seamless take.

  • Zero Exception: Any claims lacking complete, uncut unboxing footage, or footage recorded after the parcel has already been opened or resealed, will be immediately declined.

B. Return & Exchange Guidelines

  • Claims must be officially registered within 7 days of verified courier delivery.

  • Products must be 100% unused, uninstalled, free of scratches, and housed in their original retail packaging with all included inserts, manuals, and accessories.

  • Return Shipping: Return transit costs are the responsibility of the customer unless the issue is explicitly confirmed to be a fulfillment error on our part (as verified by the unboxing video).

C. Ineligible Items

  • Any product returned without qualifying raw unboxing footage.

  • Items showing physical tool marks, installation wear, or electrical modification.

  • Clearance, final sale, or custom-procured automotive parts.

5. Intellectual Property

All original digital assets on PakAutos—including product images, technical descriptions, graphic banners, code, and logos—are the exclusive intellectual property of PakAutos. Unauthorized scraping, commercial reuse, or reproduction of these materials without express written authorization is prohibited.

6. Limitation of Liability

  • PakAutos is not liable for indirect or consequential damages resulting from improper third-party product installation, vehicle modifications, or misuse of security hardware.

  • We are not legally liable for external transit delays or operational disruptions attributable solely to third-party courier services.

  • In any circumstance, our maximum aggregate legal liability to any purchaser is strictly capped at the total amount paid by the customer for the specific item in dispute.

7. Policy Amendments

PakAutos reserves the right to revise or update these terms at our sole discretion. Any changes will take effect immediately upon being posted to this page. Continued use of our store constitutes binding acceptance of the updated terms.