Return Exchange Policy


Last Updated: September 2026

At PakAutos, customer satisfaction is built on trust, transparency, and authenticity. We take strict measures to ensure all products meet rigorous quality standards before dispatch. Because we specialize in precision automotive accessories and security hardware, we implement a structured verification process to protect our customers and prevent fraudulent claims.

Please review our policy carefully before placing an order.

1. Mandatory Unboxing Video Requirement

To protect both parties against transit damage, missing parts, or incorrect items, a single, continuous unboxing video is strictly required for any return, replacement, or refund request:

  • Continuous Take: The video must be completely unedited, uncut, and recorded in a single continuous shot. Spliced, paused, or edited videos cannot be accepted.

  • Label & Packaging Visibility: The parcel’s shipping label (showing the tracking code and order number) and all outer seals must be clearly visible before cutting or peeling open the package.

  • Content Reveal: The video must capture the physical extraction of the product, showcasing all hardware, accessories, keys, and documentation straight from the box.

  • Condition Notice: Requests submitted without raw unboxing footage, or where packages were visibly opened prior to recording, are ineligible for review.

2. Return & Exchange Eligibility

Requests are evaluated on a case-by-case basis under the following conditions:

  • Filing Window: The claim must be submitted within 7 calendar days of the delivery timestamp recorded by the courier service.

  • Product Condition: The item must be completely unused, uninstalled, free from scratches or tool marks, and in original factory condition.

  • Complete Packaging: All original boxes, internal foam inserts, security keys, manuals, and accessories must accompany the return intact.

  • Proof of Purchase: A valid invoice, order confirmation number, or registered phone number must be provided.

3. Inspection & Verification Process

Once a claim is initiated, it progresses through three verification stages:

  1. Digital Assessment: Our support team examines the raw unboxing footage to verify packaging condition and reported defects.

  2. Authorized Return & Inspection: If approved digitally, you will receive return shipping instructions. The product will undergo physical testing and mechanical inspection at our hub within 5 to 7 business days of arrival.

  3. Verdict: You will receive confirmation via WhatsApp or Email regarding approval, replacement dispatch, or refund status.

4. Refunds & Store Credit

Upon successful physical inspection and approval:

  • Bank Transfers: Approved cash/online refunds are processed to your designated bank account or mobile wallet within 7 to 14 business days.

  • Store Credit Alternative: Items showing minor handling wear on external product boxes may, at our discretion, be eligible for an instant PakAutos store credit voucher rather than a bank refund.

  • Shipping Fees: Original delivery charges are non-refundable unless the return is due to an error on our end (e.g., wrong model dispatched).

5. Non-Returnable & Void Situations

The following conditions immediately void eligibility for return, refund, or exchange:

  • Items showing physical evidence of test-fitting, mounting, or road use.

  • Security devices returned with missing components, screws, brackets, or keys.

  • Claims submitted after the 7-day post-delivery window.

  • Accidental, mechanical, or electrical damage resulting from improper installation or third-party handling.

6. How to Submit a Claim

To file a return or exchange claim, please send your Order Number, a brief description of the issue, and the unboxing video link/file directly to our support team:

  • WhatsApp Support: 0343-7161055

  • Email Support: buywishs@gmail.com

(Please ensure your video file is fully uploaded to Google Drive or directly shared via WhatsApp for timely processing.)