Privacy Policy

Last Updated: September 2026

At PakAutos (pakautos.store), we value your privacy and are committed to protecting your personal information. This Privacy Policy details how we collect, handle, and safeguard your Personally Identifiable Information (PII) when you visit our website, communicate with our support desk, or purchase automotive accessories and hardware from our store.

1. Information We Collect

When you browse our catalog or place an order, we may collect the following details:

  • Full Name

  • Delivery Address (House/Street, City, Postal Code)

  • Active Phone / WhatsApp Number (for order verification and courier delivery coordinates)

  • Email Address (for invoices, order tracking, and account updates)

  • Transaction Records (Order history, method of payment selected—such as Cash on Delivery, Bank Transfer, JazzCash, or Easypaisa)

Note: PakAutos does not store debit/credit card numbers or online banking passwords on its servers.

2. When We Collect Information

We collect data directly from you when you:

  • Place an order through our checkout system

  • Contact our customer helpline or WhatsApp support channel

  • Sign up for restock notifications or account creation

  • Leave feedback, product reviews, or formal support inquiries

3. How We Use Your Information

Your details are used strictly for legitimate commercial and operational purposes:

  • Fulfillment & Dispatch: Printing shipping labels, generating commercial invoices, and booking packages with our logistics partners (TCS, PostEx, Trax).

  • Order Verification: Contacting you via phone call, SMS, or WhatsApp to confirm your delivery address before shipment.

  • Customer Support: Processing return, replacement, or warranty inquiries requiring order validation.

  • Service Enhancement: Analyzing site traffic and shopping cart performance to improve UI design and checkout efficiency.

4. Data Security & Storage Measures

We use industry-standard protocols to keep your personal records safe:

  • SSL Encryption: All customer sessions, form submissions, and checkout workflows run through encrypted Secure Socket Layer (SSL) protocols.

  • Restricted Access: Customer shipping records are restricted exclusively to operational logistics staff on a strict need-to-know basis.

  • Payment Safeguards: Manual online transfers are verified via direct transaction reference codes without retaining account authorization data.

5. Cookies & Tracking Technologies

PakAutos utilizes browser cookies and session scripts to:

  • Keep track of items added to your active shopping cart across browsing sessions.

  • Retain user interface preferences for future visits.

  • Aggregate anonymous site traffic analytics to diagnose speed and performance issues.

You can choose to turn off cookies through your browser settings. However, disabling cookies may cause certain checkout and shopping bag functions to behave incorrectly.

6. Third-Party Disclosures

  • Zero Sale of Personal Data: We do not rent, trade, lease, or sell your Personally Identifiable Information to third-party data brokers or marketing agencies.

  • Operational Logistics Partners: Your name, delivery address, and phone number are shared securely with verified logistics partners (such as TCS, PostEx, or other domestic courier companies) solely to execute the final physical delivery of your order.

  • Legal Compliance: We may disclose customer information when mandated by Pakistani law enforcement, regulatory authorities, or court directives to protect against fraudulent activities.

7. Children's Privacy

PakAutos does not market to or deliberately collect personal data from individuals under the age of 13. Our storefront and automotive catalog are intended strictly for adult consumers capable of entering binding transactions.

8. Data Breach Protocol

In the unlikely event of a security vulnerability or unauthorized server access impacting personal information:

  • We will inform affected users via registered email or SMS within 7 business days of confirmation.

  • Immediate measures will be deployed to patch the vulnerability and secure user data streams.

9. Communications & Opt-Out Policy

We maintain transparent standards for all electronic communication:

  • We do not deploy deceptive, misleading, or fabricated subject lines.

  • Transactional messages (order receipts, tracking updates) are strictly confined to active orders.

  • If you subscribe to promotional alerts or newsletters, you can opt out at any time by clicking the unsubscribe link in our email footers or messaging our WhatsApp desk with the word STOP.

10. Contacting Us

For privacy concerns, data removal requests, or questions regarding our operational terms, reach out directly to:

  • Store Name: PakAutos

  • Email: buywishs@gmail.com

  • Helpline / WhatsApp: 0343-7161055

  • Operational Hub: Islamabad, Pakistan