(FAQs)

PakAutos – Pakistan's Trusted Car Accessories Store

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept Cash on Delivery (COD) nationwide across Pakistan. Advance payment options via Direct Bank Transfer, JazzCash, or Easypaisa are also available upon request during order confirmation.

2. How long does delivery take?

Orders are delivered within 2 to 5 business days following order confirmation via our logistics partners, TCS and PostEx.

3. Do you offer returns or exchanges?

Yes. We offer a 7-day return and exchange policy if the item is defective, damaged in transit, or incorrect upon delivery, provided our standard return criteria are met.

4. How do I request a return or exchange?

Contact our support team within 7 days of receiving your package via WhatsApp/Phone at 0343-7161055 or email buywishs@gmail.com with your order number and the required continuous unboxing video.

5. Do you offer refunds?

Refunds are issued for verified claims of damaged, defective, or incorrect items after digital review and physical inspection. In other eligible scenarios, product exchanges or store credit are provided.

6. Can I cancel my order?

Yes. You can cancel your order within 12 hours of placement or anytime before it has been booked and dispatched with our courier partner. Reach out immediately via phone or WhatsApp.

7. How can I track my order?

Once dispatched, you will receive a tracking number (Consignment Number) via SMS, WhatsApp, or email. You can monitor the live delivery status on the official TCS or PostEx tracking portals.

8. Do you offer international shipping?

No. We currently operate and ship exclusively within Pakistan.

9. How can I contact customer support?

Reach us directly through:

WhatsApp / Call: 0343-7161055
Email: buywishs@gmail.com
Operating Hours: Monday – Saturday, 10:00 AM – 7:00 PM PKT